Returns & Exchanges
At Ergobaby Australia, we want you and your baby to be completely satisfied with your purchase. If you change your mind, you can return your items within 30 days of delivery provided they are in original, unused condition with all packaging intact.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.
Package Your Items
Carefully place your items back into their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Package
Affix the generated shipping label to your parcel and drop it off at any Australia Post location, making sure to keep a copy of your tracking receipt.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing